Website cityofwestsac City of West Sacramento

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This is a Limited Term position with funding currently allocated for one year.

An official City of West Sacramento application form must be filled out, in its entirety. It is the applicant’s responsibility to explain their qualifications fully and clearly. In addition, applicants must submit a resume and complete the required supplemental questionnaire. Incomplete information on the application, resume and/or supplemental questionnaire may be cause for disqualification. Application packages will be reviewed and screened for qualifications. Additional screening criteria will be developed based on the supplemental questionnaire.

DEFINITION: The Application Support Specialist performs a variety of technical duties in the analysis, design, testing, installation, and maintenance of information technology systems, including third-party applications in a networked environment; installs, operates, and maintains computer equipment as required; and provides training and technical assistance to inter-departmental staff.

SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the Technical Services Manager. May supervise technical, student intern and temporary staff.

CLASS CHARACTERISTICS: The Application Support Specialist is distinguished from the Information Technology Specialist by the performance of assignments with less complexity and independence than the Information Technology Specialist.

Examples of Duties / Knowledge & Skills

EXAMPLES OF ESSENTIAL FUNCTIONS: (Illustrative Only): Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

  • Designs, develops, tests, and implements computer applications.
  • Prepares and maintains documentation for each software application.
  • Analyzes problems with existing applications.
  • Consults with various city department staff.
  • Analyzes current processes and procedures.
  • Assists in determining equipment and software needs.
  • Participates in internet/intranet web page design and development.
  • Responsible for maintaining the city phone systems to include encoding personnel information to the phone switch.
  • Conducts staff training for new and existing hardware and software.
  • May participate in the design, implementation and maintenance of data communications, local area networks and wide area networks.
  • Limited programming of third-party applications, using build in tools.
  • Assists with the administration of the network servers and all related software applications.

Minimum qualifications & Requirements

EDUCATION AND EXPERIENCE: Any combination of training and experience which would provide the required knowledge and skill. A typical way to obtain the required knowledge and skill would be:

Education: An Associate’s Degree from an accredited college in computer science, management information systems, or closely related field. A Bachelor’s Degree is preferred.

Experience: Two (2) years of related professional experience.

LICENSES AND CERTIFICATES: If assigned duties require driving, possession of a valid California driver’s license.

Supplemental information
PHYSICAL DEMANDS: Mobility to work in a standard office environment, use standard office equipment and attend off-site meetings. On an intermittent basis, sit at a desk for long periods of time; intermittently walk, stand, bend, squat, twist, and reach while performing assigned duties. Manual dexterity to use standard office equipment and supplies and small tools and to manipulate both single sheets of paper and large document holders (manuals, binders, etc.); vision to read handwritten and printed material and a computer screen; hearing and speech to communicate in person and by telephone; ability to lift and carry items weighing up to 50 pounds such as equipment, files, manuals, or small tools for distances up to 50 feet.

ENVIRONMENTAL ELEMENTS: Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. May work in confined spaces such as telephone and wiring closets. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing department guidelines, policies and procedures.


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