Finance Counter Supervisor

City of Chula Vista
FINANCE COUNTER SUPERVISOR
$7,945.02 – $9,657.22 monthly plus excellent benefits

Job Summary: To plan, organize, direct and supervise the Collections Section within the Finance Department; and to perform a variety of complex technical tasks relative to assigned area of responsibility.

Minimum Qualifications: Any combination of education and/or experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: four years of experience in the collection of accounts, including the collection of delinquent accounts, and one year of lead or supervisory experience AND training equivalent to a Bachelor’s degree from an accredited college or university with major course work in accounting, business administration, or closely related field.

How to Apply: To be considered, applicants must submit a City Application by 5:00 p.m. on September 29, 2026. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process.

Essential Functions: Functions may include, but are not limited to, the following: plan, prioritize, assign, supervise and review the work of staff involved in processing payments and answering inquiries regarding numerous City services and associated fees and taxes including, but not limited to, parking citations, sewer bills, business license receipts, Development Services permit fees, RV permits, general accounts receivable, delinquent trash payments, and collection accounts; recommend and assist in the implementation of staff goals and objectives; establish schedules and methods for the Collections section; implement policies and procedures related to area of assignment; evaluate operations and activities of assigned responsibilities; recommend improvements and modifications to ensure accountability and maximization of revenue; prepare various reports on operations and activities; research and implement best practices to improve the City’s comprehensive collections program; participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures; research, develop and administer programs and projects to enhance City revenue collection; work in close coordination with sections within the Finance Department such as Sewer, Trash, Business Licensing, TOT to assist with Collections; assist the Revenue Manager in coordinating and communicating with city-wide departments such as the City Attorney’s Office, Police Department, Development Services, Engineering, Recreation, Library and other outside agencies to establish and implement investigative methods and legal procedures for the collection of delinquent accounts and non-sufficient fund (NSF) checks; represent the City in Small Claims Court in pursuit of delinquent debtors and NSF check repayments; plan, coordinate and monitor the Property Lien cycle, placement of debt on the County Tax Roll, referral of accounts to third-party collections, in-house collections activity and any other delinquent account processes, as assigned; perform complex administrative and analytical work in the area of Collections for City-wide receivables; provide assistance to Senior Management; develop manuals, desk notes, SOPs and procedural handbooks as needed; assist with the implementation and integration of case management systems, accounting software and enterprise resource planning systems; answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints, escalated issues and special cases; coordinate with various City departments and outside agencies to identify and resolve inter-departmental financial issues relating to collections; analyze internal controls; design and implement cash management procedures; collect and prepare statistical data on operations and activities for various reports; build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer services; perform other related duties as assigned.