Website City of Pleasanton

A community of character

This position performs a variety of duties in connection with the dispatch of Police Department units, Public Works units as necessary, and the maintenance of police records. The Police Dispatcher position makes independent judgments in emergency situations, deals with the public in sensitive situations, and performs skilled typing and related clerical work, often of a confidential nature.

Typical Duties:

• Answer emergency and non-emergency telephone calls; interview callers to determine the nature, priority and appropriate response or action for each call.
• Dispatch police and animal control personnel to both emergency and non-emergency calls utilizing a computer aided dispatch system, multiple display terminals, radio consoles and other equipment.
• Provide operational support for police including warrant checks and confirmations, tow requests, matron duty and facilitation of outside agency assistance and mutual aid requests.
• Enter updates and interprets information from local, state and national databases relating to wanted or missing persons, stolen property, vehicle registration, stolen vehicles, etc.
• Coordinate calls for service and relays information to Public Works.
• Perform a variety of clerical duties including typing and maintenance of police records. Maintain familiarity with geography within the city limits and surrounding areas.

The Ideal Candidate

Will have the skills and abilities:
• One year experience as a Public Safety Dispatcher and completion of the Basic POST Dispatch Course.
• Respond correctly, calmly and quickly under emergency conditions.
• Communicate clearly and precisely.
• Work rotating shifts that include weekends and holidays.
• Ability to type 35 wpm net of errors. (Typing certificate is required at the time of application.
Typing certifications reflecting a net speed of less than 35 wpm and/or taken more than one year ago will not be considered. Certifications may be obtained through a temporary employment agency or online.)

A typical qualifying background would be graduation from high school, or GED equivalent with one year of
public safety dispatching experience and completion of the POST-certified Public Safety Dispatchers’ Basic Course.

• Possession of a valid California Driver’s License is required.

To apply for this job please visit