Community Services Supervisor (BeautifySJ) – Parks, Recreation and Neighborhood Services

The selected Community Services Supervisors will work with the Project Hope Program or with the Encampment Management Program, both within BeautifySJ.

Project Hope Community Services Supervisor

The Project Hope Program is a neighborhood empowerment initiative that is working with residents to create and strengthen neighborhood associations in nine priority/underserved San José neighborhoods. Project Hope staff teaches association residents and leaders how to obtain the resources they need from the City or other governmental institutions. The position will report to the Program Manager in the Community Services Division.

Encampment Management Community Services Supervisor

The Encampment Management Program includes interaction with unhoused residents through blended City staff and vendor teams servicing encampment areas and behavior change through incentive programs including the City of San Jose Cash for Trash program. This position will report to the Program Manager in the Community Services Division.

Job duties for the positions include but are not limited to:

• Supervising a staff of professional community coordinators, community activity workers and maintenance workers that coordinate and lead blight reduction, neighborhood engagement, and beautification programs and projects in the field.
• Organize activities to promote neighborhood engagement, working with and training neighborhood association leaders, and helping associations to identify and obtain the services their communities need.
• Manage and coordinate the delivery of services as outlined in established partnership agreements.
• Have the ability to quickly form relationships with internal City Departments and external partners to meet established goals and outcomes.
• Performing important and difficult public contact and liaison work with stakeholders, external partners, and Council Offices.
• Attends and coordinates monthly and/or quarterly BeautifySJ meetings with various internal departments representatives.
• Prepares written reports and presentations and manages overall program performance.
• Develops and implements program performance measures to ensure that program goals and outcomes are being met.
• Develops, coordinates, and executes action plans necessary to address complex blight issues that will need to be managed inter-departmentally.
• Advises neighborhoods of city, county, or private resources to improve, assist or resolve ongoing issues.
• Attempts to resolve complex blight issues across interagency partners by taking appropriate action.
• Supports the BeautifySJ Unit with projects and assignments.

The Community Services Supervisors need excellent knowledge of community engagement and organizing, local government service and structure and how to collaborate with neighborhood residents, City agencies or other private sector partners. Both positions will be housed at Kirk Community Center (home of BeautifySJ) and will have a hybrid work schedule. The position works 40 hours per week with a typical schedule of Monday-Friday, but will vary depending on activities and events and will require flexible scheduling that includes evening or weekend work.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Analytical Thinking – Approaches a situation or problem by defining the problem or issue.
Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Teamwork & Interpersonal Skills – Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Customer Service – Demonstrates the ability to anticipate customers’ needs and deliver services effectively and efficiently using professional demeanor

Collaboration – Develops networks and builds alliances; engages in cross-functional activities.

Multi-Tasking – Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current positions.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Decision Making – Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Management – Evaluates priorities to ensure the “true” top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Selection Process: 

The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you are interested in applying please apply here in order to be considered: https://www.governmentjobs.com/careers/sanjoseca/jobs/4733080/community-services-supervisor-beautifysj-parks-recreation-and-neighborhood-s?pagetype=jobOpportunitiesJobs

If you have questions about the duties of these positions, the selection or hiring processes, please contact Taylor Pawlik at Taylor.Pawlik@sanjoseca.gov.