• Full Time
  • San Jose, CA
  • $102,800.88 – $125,252.40 Annually  USD / Year

Website City of San José

Requisition Number: 2300578

Salary Range: $102,800.88 – $125,252.40 Annually

Application Deadline: May 15, 2023

Senior Analyst, CIS Operations – Environmental Services Department – (2300578)

About the Department

The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose.

Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility – offering hybrid work and alternative work schedules in select roles. Additionally, the City offers excellent health and pension benefits, as well as 15 paid holidays!

To learn more about ESD, follow @sjenvironment on Twitter, Facebook and Instagram and San Jose Environmental Services on LinkedIn.

Positions & Duties

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The Environmental Services Department (ESD) is recruiting for a Senior Analyst to join the department’s Customer Information System (CIS) Operations team.

Part of ESD’s Administrative Services Division, the Customer Information System (CIS) Operations team is responsible for managing the technical and administrative needs of the City’s Utility Billing System. The Utility Billing System provides key data, billing information, and related financial processes for the City’s utility programs, including recycling and waste management, municipal water, and sanitary sewer and storm systems.

As an advanced-level user of the CIS, this Senior Analyst will be responsible for performing complex and specialized work in utility billing, operational support, and overall system management support.

This Senior Analyst position will also lead and coordinate multi- and cross-departmental efforts related to the CIS, such as upcoming projects to test and implement smart meter technology and coordinating efforts for new database integrations for an improved customer service experience. In addition, this position will participate in strategic planning with senior management related to system improvements, including technology and business operations. The position may supervise one or more Analysts and support staff.

Salary Information

The actual salary shall be determined by the final candidate’s qualifications and experience. The below salary range includes an approximate five percent (5%) ongoing non-pensionable pay. The annual salary range for Senior Analyst is presently $102,800.88 – $125,252.40.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.


Minimum Qualifications:

1. Education: A Bachelor’s Degree from an accredited college or university.

2. Experience: Four (4) years of increasingly responsible experience in general management/administrative analytic work in the areas of budget, finance, grant administration, organizational analysis, general administration, human resources, or related field in general analytical work.

3. Licenses: Possession of a valid State of California driver’s license may be required for some assignments.

Acceptable Substitutions: One (1) year of additional education above the Bachelor’s Degree level may be substituted for one (1) year of the required management/administrative analytic work.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Phil Dunbar at Phillip.Dunbar@sanjoseca.gov.

Additional Information 

-Link to Benefits page : https://www.sanjoseca.gov/your-government/departments-offices/human-resources/benefits

-Link to Department website : https://www.sanjoseca.gov/your-government/departments-offices/environmental-services

Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022, to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, “up-to-date” means that an employee is not only “fully vaccinated,” but has also obtained any booster doses of a COVID-19 vaccination for which they are eligible, within 15 days of first becoming eligible.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The application deadline is 11:59 PM on Monday, May 15, 2023. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.  If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided.  IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.  Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.

How to Apply 

The requisition # for this job posting is 2300578. To view the full job announcement and apply for this position, please go to: www.sanjoseca.gov/citycareers


*Do not click on a resume or application service offered by a job board* 

Contact – Phil Dunbar at Phillip.Dunbar@sanjoseca.gov

Website – https://www.sanjoseca.gov/citycareers

To apply for this job please visit sanjoseca.taleo.net.