• Full Time
  • San Luis Obispo, CA
  • $115,778.00 - $144,716.00 Annually USD / Year

Website City_of_SLO City of San Luis Obispo

JOB SUMMARY: Plans, organizes, oversees, administers, reviews, and evaluates multiple programmatic areas within the Human Resources Department. Performs highly complex professional, technical, and analytical work involved in the implementation and oversight of the City’s Human Resources programs and systems that may include benefits, classification and compensation, recruitment and selection, training and development, labor relations, performance management, leave administration, wellness, and workers’ compensation. Participates in employee/employer relations activities, including the interpretation, administration, and negotiation of labor agreements. Participates as a senior member of the human resources department, in special projects, assignments, and strategic planning.

CLASS CHARACTERISTICS: This single-position classification provides direction and supervision to professional and support staff in the Human Resources Department and develops, manages, and assesses a wide variety of programs to ensure they are administered in a professional, legally compliant, and cost-effective manner. The incumbent exercises considerable discretion and independent judgment in performing extensive liaison and coordination responsibilities with City staff and representatives of public agencies. This classification is distinguished from the Director of Human Resources in that the latter has overall strategic leadership and responsibility for all human resources functions, including a comprehensive risk management program.



The Human Resources Manager receives general direction from the Director of Human Resources. Direct supervision is provided to professional, technical, and administrative support staff in the area of human resources. The Human Resources Manager may act as the Human Resources Director in the Director’s absence.

(Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)

  • Plans and implements the operations of the Human Resources Department; manages Human Resources staff providing Citywide services and activities relating to benefits, classification and compensation, recruitment and selection, training and development, labor relations, performance management, leave administration, wellness, and workers’ compensation.
  • Recommends and selects appointment of staff; assigns work activities, projects, and programs; monitors workflow; trains, motivates, and evaluates staff; establishes and monitors employee performance objectives.
  • Oversees budget preparation and administration; prepares annual work plans for assigned areas.
    Stays abreast of new trends and innovations and provides technical assistance in the field of human resources.
  • Oversees the day-to-day administration of the City’s human resources systems, reviewing personnel transactions, interpreting policies, and directing the processing and maintenance of personnel records.
  • Oversees the recruitment and selection processes for new and promotional employment opportunities.
  • Oversees classification and compensation administration, including periodically conducting classification and/or compensation studies, analyzing results, and presenting recommendations in accordance with the City’s Compensation Philosophy.
  • Manages the City’s employee benefit programs, including medical, dental, vision, life, employee assistance program, short-term and long-term disability, section 125 plans, COBRA, and retirement.
  • Periodically conducts benefit surveys and needs assessments; develops recommendations for plan design and changes in benefit program, costs proposals, and implements approved changes.
  • Participates in labor negotiations by conducting studies and analyses related to current and potential benefits and compensation; formulates and recommends effective bargaining strategies and techniques; prepares and reviews complex cost analysis.
  • Participates in and leads meet-and-confer sessions with employee groups.
  • Coaches supervisors, managers, and employees in the areas of performance management, including development of performance improvement plans.
  • In conjunction with departments and the Director of Human Resources, develops disciplinary documentations and participates in appeal processes and defense as necessary.
  • May conduct or oversee confidential personnel investigations.
  • May investigate grievances and other complaints.
  • Analyzes laws, legislation, and requirements pertaining to all aspects of human resources management, including recruitment and selection, classification and compensation, discrimination, harassment, workplace violence, benefits, leaves, and disability.
  • Coordinates human resources related training and development and participates in the development and communication of the City’s Leadership and Learning Academy.
  • Develops recommendations and implements program changes as needed.
  • Represents the City in meetings, hearings, and conferences with other human resources professionals, managers, supervisors, employees, the public, organized employee groups, and representatives of various organizations.
  • Plans, organizes, and reviews the work of professional, para-professional, and administrative support staff on a project basis; provides training and policy guidance and interpretation to staff.
  • Prepares reports, graphic representations, statistical summaries, and other written materials and makes oral presentations when required.
  • Serves as staff liaison to City advisory bodies such as the Personnel Board.
  • Provides a high level of service to internal and external customers; may serve on a variety of committees or teams related to Citywide issues.
  • Periodically assesses the quality of workers’ compensation system; reviews doctors, third party administrative services, etc., to ensure high quality.
  • Ensures compliance with federal and state laws related to benefits and return to work, including Family
  • Medical Leave Act, Americans with Disabilities Act, etc.
  • May serve as Acting Director of Human Resources on a relief or as-needed basis.
  • Performs related duties similar to the above in scope and function as required.

Knowledge of:

  • Principles and practices of public-sector human resources management administration.
    Laws and regulations relating to public-sector human resources administration, including paid leave, disability, and wage and hour.
  • Employee benefits administration, including program planning, implementation, and administration.
  • Statistical and financial analysis and records management principles and practices.
  • Human Resources Information System applications and related reporting and analytics.
  • Techniques for providing a high level of customer service to City staff, in person and over the phone.
  • Program management, budgeting, and supervisory techniques.
  • Standard office practices and procedures, including filing and the use of standard office equipment.

Ability to:

  • Manage a comprehensive human resources program.
  • Oversee the work of third-party administrators, adjustors, and consultants in various areas of specialty.
  • Effectively manage employees at various levels.
  • Research, analyze, interpret, and evaluate a variety of complex actuarial, insurance, and liability-related data.
  • Plan, organize, and complete projects.
  • Lead and motivate employees to meet establish deadlines.
  • Manage the selection, training, evaluation, and disciplining of City staff and resolution of interpersonal conflicts.
  • Maintain confidentiality of sensitive personnel information.
  • Negotiate and monitor insurance contracts in an effective manner.
  • Monitor and analyze current insurance developments and legislation and their implications for the City.
  • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines.
  • Work in a team atmosphere and participate on a variety of departmental and Citywide committees to enhance the provisions of all City services.
  • Prepare clear, concise, and effective reports, correspondence, and other written materials.
  • Make effective oral presentations of complex materials to diverse audiences.
  • Establish and maintain effective relationships with those contacted in the of the work.
  • Perform a variety of office support duties following standard guidelines.


Graduation from a four-year college or university with major coursework in business, human resources, public administration, industrial relations, or a field related to the work.


Four years of professional experience administering or managing one or more human resources programs, such as recruitment and selection, classification and compensation, benefits administration, or employee relations, including two years of supervisory experience. Experience in a public agency is desirable.


An equivalent combination of education and experience.


  • A valid California class C driver’s license and a satisfactory driving record.
  • Possession of a nationally recognized professional human resources certificate is desirable.

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