IT Specialist I/II- Network

Are you ready to take your Information Technology skills to the next level? Imagine a dynamic work environment where your expertise and creative problem solving are not just valued, but celebrated.   Join the City’s Information Technology team to help maintain and expand the City’s computer network to support the 400+ staff members working to improve this community.
 
 Preference will be given to candidates who possess network experience (physical, virtual, and cloud) including implementation of hardware and software upgrades of servers, systems and services (both on-premises and in the cloud), management and administration of a virtual infrastructure in a hyper converged environment, managing Microsoft Azure Services, managing consultant contracts, providing technical support, and analyzing system functions and failures to identify and correct problems.  The ideal candidate should also possess excellent people skills, a positive can-do attitude, strong project management skills with a record of timely project delivery and successful vendor coordination, and a boundless passion for system uptime, creative problem solving and facilitating unparalleled user experiences.

An official City of West Sacramento application form must be filled out, in its entirety. It is the applicant’s responsibility to explain their qualifications fully and clearly. In addition, applicants must submit a resume and complete the required supplemental questionnaire. Incomplete information on the application, resume and/or supplemental questionnaire may be cause for disqualification. Application packages will be reviewed and screened for qualifications. Additional screening criteria will be developed based on the supplemental questionnaire and preference statement. The top candidates will be referred to the Department for further consideration.

DEFINITION:  The Information Technology Specialist performs a variety of professional level work in designing, installing, managing, updating, integrating and securing Information Technology systems; provides professional level analysis and guidance to help solve business problems; operates computer equipment as required; and provides functional and technical assistance to City personnel.

SUPERVISION RECEIVED AND EXERCISED:  Receives general supervision from the Information Technology Manager and/or his/her designee.  The Information Technology Specialist may provide technical and/or functional supervision over support staff as-needed.

CLASS CHARACTERISTICS:  This class is distinguished as being at the journey-level having responsibility for the full range of technical and professional functions necessary to accomplish the tasks and duties assigned with minimal direction or assistance.
EXAMPLES OF ESSENTIAL FUNCTIONS:  (Illustrative Only):  Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Technical Services

• Prepares and maintains system procedures and documentation, including data networks involving fiber and ethernet cabling as well as networking equipment (core and edge switches, routers, wireless access points and controllers), telecommunications, phone and voicemail equipment.
• Designs, implements, supports, manages and ensures operating capacity of the local area networks (LAN), wide area networks (WAN) to ensure proper 24/7 operational functioning.
• Consults and/or provides technical assistance to City staff for server, storage and network related questions and concerns.
• Analyzes, builds, deploys, and maintains city servers.
• Manages and maintains City server environment (operating systems, security, system updates, etc.).
• Monitors network security systems such as firewall, intrusion detection systems, event log, spam filtering, internet filtering, anti-virus system, and ensures that the security and integrity of the City’s network infrastructure is maintained at all times.
• Monitors and maintains system backups and disaster recovery.
• Maintains and supports network domain services (i.e. active directory, DNS, DHCP, etc.).
• Analyzes, builds, configures, deploys, and maintains network and telecommunication equipment (i.e. routers, switches, firewalls, etc.).
• Designs, develops, tests, and implements computer applications and systems.
• Analyzes problems with existing network applications.
• Analyzes current server, storage and network related processes, procedures and workflows.
• Recommends and implements enhancements based on analysis.
• Assists in determining network, server and storage equipment needs.
• Administers e-mail and collaboration systems.
• Primarily responsible for advanced security measures and initiatives.
• Provide project management; develop project plans and detailed project objectives; develop and guide project timelines; assess and manage risks; manage issues.

EDUCATION AND EXPERIENCE:  Any combination of training and experience which would provide the required knowledge and skill.  A typical way to obtain the required knowledge and skill would be:

Education:  A Bachelor’s degree from an accredited college or university in Computer Science, Management Information Systems or closely related field.

Experience:  Four (4) years of professional experience.

OR

Education:  Sixty (60) semester units from an accredited college or university with coursework in Computer Science, Management Information Systems or closely related field.

Experience:  Six (6) years of professional experience.

LICENSES AND CERTIFICATES:  If assigned duties require driving, possession of a valid California driver’s license.  Cisco and/or Microsoft® certifications preferred, but not required.
PHYSICAL DEMANDS:  Mobility to work in a standard office environment, use standard office equipment and attend off-site meetings.  On an intermittent basis, sit at a desk for long periods of time; intermittently walk, stand, bend, squat, twist, and reach while performing office duties.  Manual dexterity to use standard office equipment and supplies and small tools and to manipulate both single sheets of paper and large document holders (manuals, binders, etc.); vision to read handwritten and printed material and a computer screen; hearing and speech to communicate in person and by telephone; ability to lift and carry items weighing up to 25 pounds such as files, manuals, or small tools and equipment for distances up to 50 feet.

ENVIRONMENTAL ELEMENTS:  Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing department guidelines, policies and procedures.

An applicant who qualifies for veterans’ preference and successfully places on an eligibility list for initial entrance into employment with the city shall be advanced one rank on the final eligibility list. Where there are five (5) or less qualified applicants, no veterans’ preference shall apply and all applicants shall be placed on the certification list forwarded to the departments for hiring consideration. The exercise of veterans’ preference shall be exhausted upon appointment to a regular position from an eligibility list.