Technology Systems Specialist I – Health and Human Services Department

ABOUT THE POSITION

The Technology Systems Specialist I (TSS I) is part of the Health and Human Services Departments’ (HHS) Technical Services Team. The TSS I reports to the HHS Technology Systems Coordinator and is led and supported by Technology Systems Specialist IIIs who are on the team. The TSS I  provides technical support to end-users on general application software as well as specific departmental systems and equipment. The TSS I also provides professional level support including the development, installation of hardware (includes computer and mobile devices) support and maintenance of hardware and software systems and agency/departmental networks. The TSS I performs hardware refreshes swapping hardware equipment including desktops, laptops, docks, monitors, printers, etc. at workstations. The TSS I is responsible for managing the expectation of clients, following-up with clients after a problem is resolved, and tracking and documenting problem resolutions for future use. The TSS I assists in the configuration, installation, and maintenance of data/information systems, and in the development of technical initiatives of moderate scale for departmental applications.  The TSS I oversees the technical and physical aspect of employee and/or department relocation. In addition, the TSS I works with TSS II’s and TSS III’s (lead), HHS staff and vendors on state applications, including but not limited to CWS/CMS, MEDS, C-IV, OPG, CICS, CalSaws.

The Department of Health and Human Services has one full time (1.0 FTE – 75.0 hours biweekly) permanent/regular hire position available.

This position is a fully onsite position – remote work is not an option.  The position will require traveling between our multiple HHS locations.
ABOUT YOUOur Highly Qualified Candidate:

The highly qualified candidate has demonstrated ability to provide desktop and application support to end users of all knowledge levels, while delivering exceptional customer service. The successful candidate has experience working in a public health care environment and/or general healthcare operations. The successful candidate also has the ability to manage and triage support calls with minimal supervision. The ideal candidate is knowledgeable of and/or has experience with the State of CA’s health care applications and the following applications: Microsoft Office 365, Office 2016, Outlook, Outlook Calendar in an Enterprise environment, Active Directory, Anti-Virus, Network Shares (Scanning, Printing and File), Exchange, Email Encryption, Drive Encryption, Outlook for Mobile Devices (including smartphones and tablets) and mobile security products (such as ITune, Cisco AnyConnect, Cisco Amp). Knowledge in configuring and deploying mobile devices (cell phones and tablets), is ideal.

The ideal candidate is also organized, self-motivated and able to work both independently and as part of a team. They must be flexible in traveling between our multiple HHS locations. The ideal candidate possesses strong written and oral communication skills, interpersonal skills and has experience working with diverse clients. In addition, the ideal candidate has knowledge and understanding of the complexities of county government culture. Experience working in a health care operations environment in an information technology capacity and awareness of HIPAA/PHI/PII, and/or mobile and cloud-based applications/technologies, is highly desirable.

We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications:

Any two-year combination of recent professional experience and relevant computer science coursework that demonstrates the necessary knowledge and abilities. A typical way of achieving these requirements would be completion of two years of college level or technical training in computer science or a closely related field.

For more detailed information about this classification, including the minimum qualifications, please click here: Technology Systems Specialist.

ABOUT THE PROCESSAll applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates’ names will be placed on the eligible list.

The eligible list established from this recruitment will be used to fill the current vacancy and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

SPECIAL REQUIREMENTS:  Candidates selected are subject to fingerprinting by the Sheriff’s Department and must pass a Department of Justice LiveScan background check prior to appointment.

Important COVID-19 Information: Depending on work assignment and applicable State or Federal Public Health Order, some employees may be required to be fully vaccinated and/or consent to weekly COVID-19 testing. To help mitigate transmission, masks are required for all individuals, regardless of vaccination status, in certain workplace settings per the California Department of Public Health and masks are strongly recommended by the Marin County Public Health Officer in all other settings.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: The County of Marin is committed to diversity and invites all qualified people to apply, including persons of color, women, and individuals with disabilities. Upon request, reasonable accommodation may be made for persons with disabilities and for religious reasons, where necessary. If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at ext. 2095. If you have questions concerning the position announcement, please contact Human Resources at 415-473-6104.