• Full Time
  • San Bernardino, CA
  • Earn Up to $70,657.60 Annually USD / Year

Website San Bernardino County - The Department of Child Support Services (DCSS)

Job description

Are you looking for a rewarding career that gives back to the community?

The Department of Child Support Services (DCSS) is recruiting for Child Support Specialists II*. Each year our Child Support Professionals work with thousands of parents in San Bernardino County to help the children in our community receive the monetary support needed to thrive and prosper. Our mission is to partner with parents and the community in delivering reliable child support services, and each day presents a unique opportunity to make a positive difference in the lives of children. In our organization, we have a strong commitment to excellence and value integrity, innovation, transparency, and an environment of trust and respect. The leadership is committed to a strengths-based approach to employee development by focusing on leveraging natural talents and abilities. Child Support Professionals are positioned for success and have promotional opportunities available within the Child Support career path.

Child Support Specialists II* are lead workers handling the most complex and sensitive child support cases. Incumbents assist the supervisor in reviewing the work and training of line-level staff and perform case audits for quality assurance and staff development.


Travel: Travel throughout the County and State may be required. At time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained by the individual providing the transportation.

Pre-employment Process: Applicants must pass a background investigation, including DOJ/FBI clearance, credit check, physical examination and drug test, prior to appointment.

Work Assignment: Applicants must be willing to accept assignment, as needed, to any of the DCSS offices, which are located in Loma Linda, Victorville, and Ontario.

Note: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements:

Education: Thirty (30) semester or forty-five (45) quarter units of completed college coursework from an accredited college or university in Business/Public Administration, Administration of Justice, Behavioral/Social Science, English, Math, Humanities or closely related field. Transcripts MUST be submitted with the application if the applicant does not possess an associate’s degree or higher in one of the qualifying fields of study.

Experience: Eighteen (18) months of full-time experience establishing or enforcing child support obligations as a Child Support Specialist (or equivalent) in a county agency overseen by a State Department of Child Support Services.

NOTE:  Child Support Specialist Trainee experience is not considered qualifying.

SUBSTITUTION: Option 1: Additional qualifying experience as a Child Support Specialist overseen by a State Department of Child Support Services may be substituted for the required education on the basis of six (6) months of experience for 15 semester (23 quarter) units in the qualifying fields listed above. (example: possession of 24 months Child Support Specialist experience and 15 semester units OR three (3) years (or more) of Child Support Specialist experience and no education)

Option 2: Twelve (12) months of experience as a lead worker or full-scope supervisor over technical staff may be substituted for a maximum of six (6) months of the required Child Support Specialist experience. (example: possession of previous work experience as a lead or supervisor and one year of Child Support Specialist experience.)

Desired Qualifications:

The ideal candidate is a person who fosters teamwork; has excellent organizational and time management skills; utilizes critical thinking and problem solving; finds innovative ways to achieve the department’s goals; is able to effectively plan, prioritize, execute work, and has excellent communications skills.

Selection Process:

Examination Procedure: There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.

Application Procedure:

Please complete and submit the online employment application and supplemental questionnaire by

5:00 pm, Friday, June 7th, 2024.

To apply for this job please visit www.governmentjobs.com.