Cultivating Lean Practices
Thursday, August 15, 2024
8:30 am – 3:45 pm
Woodland Community Center
2001 East Street
Woodland, CA 95776
Join us for the annual MMANC Summer Symposium on August 15, 2024, for an exciting day focused on, “Cultivating Lean Practices” at the Woodland Community Center.
Attendees will learn the basics of Lean 101 and leave with tools to identify process obstacles, process mapping, and will have an opportunity to hear from the experts on how to improve department processes.
This year’s Summer Symposium is also an approved CGL course for Innovation in Government!
Light breakfast refreshments and lunch will be provided. Networking Happy Hour at 4:00 pm.
Registration Rates:
MMANC Member – $55
Nonmembers – $70
Group rate of buy 4 get one free – $225 (for 5 registrations)
Lean 101 Introduction
Have you ever wanted to change the way your workplace operates but didn’t know where to begin? Wish you could clear the obstacles in your daily work or reduce bureaucracy for your customers? Since 2015, over 1,000 public servants have taken some version of Lean 101, an introduction to innovation and problem-solving.
You’ll leave this event with tools to identify and eliminate obstacles, provide services to customers more quickly and effectively, and spend more time on what’s most important – as well as practical examples of how these tools have been implemented in local governments around the county. You’re the expert on improving your own department’s processes–this training will equip you with the tools to do it!
All trainees will be asked to complete one small innovation after completing the course.
In this program, you will learn:
- How to get insight into your work through observation and measurement
- How to analyze performance
- Tools to identify obstacles in your work, including process mapping, five whys, and fishbone diagrams
- Tools to eliminate obstacles, including standard work and visual management
- How to translate your analysis into concrete ideas for improvement
- How to prioritize your ideas by impact and effort
| Time | Program Information |
|---|---|
| 8:30 am | Breakfast and Networking |
| 9:00 – 9:40 am | Welcome & What is Lean? A brief introduction to the lean improvement cycle and how principles of lean improvement are different from how many of us operate, moving from reactive firefighting to proactive problem-solving. We’ll connect with our own pain points in our daily work and begin defining problems we want to solve. |
| 9:40 – 10:00 am | Metrics and Problem Definition We will discuss how to measure our problem with simple metrics that get to the core of the problem we’re trying to solve. We will use SMART as a shorthand for evaluating a metric’s usefulness for structured improvement. |
| 10:00 – 10:30 am | Current State Analysis Tools Often, our impulse in innovation is to jump straight to solutions – but latching onto the first or most obvious idea often risks solving only surface-level problems. We will spend the rest of our morning working on tools to help us deeply understand the problems in our process that are going on now. We begin with reviewing seven common obstacles that create problems in public services and then discuss the importance of direct observation to deeply understand the process (“going to the Gemba”). |
| 10:30 – 10:45 am | BREAK |
| 10:45 – 11:30 am | More Current State Analysis Tools We continue our understanding of the current state and its problems by creating a process map and analyzing that process map for obstacles. |
| 11:30 am – 12:15 pm | Root Cause Analysis Once we have an understanding of how our work functions now and where the problems are, we want to make sure that we are addressing the root causes of those problems, not just surface-level symptoms. We will learn how asking “Why?” five times helps us move past our initial blame and assumptions, and how a fishbone diagram can broaden our thinking into categories we may not have initially considered. |
| 12:15 – 1:15 pm | LUNCH |
| 1:15 – 2:15 pm | Future State Tools Once we understand root cause problems, we can target solutions that address them. We’ll learn two lean problem-solving tools: Standard work that helps us ensure that we can consistently deliver the highest quality service, and visual management that makes “invisible problems” visible and helps us rapidly assess how we’re doing. |
| 2:15 – 2:45 pm | Managing Ideas As we wrap up, we will translate what we’ve learned into ideas that can help solve the problems we encounter in our daily work. We will learn how to use the impact-effort matrix to rapidly assess and prioritize ideas. |
| 2:45 – 3:00 pm | BREAK |
| 3:00 – 3:30 pm | Case Study |
| 3:30 pm | Closing |
| 3:45 pm | Happy Hour and Networking |
